Legal
Terms and conditions
Last updated 9 August 2026
These terms govern your use of seranee.lk and any purchase made through it. Sera Nee is operated by Festal Enterprices, a sole proprietorship registered in Sri Lanka. By using the website or placing an order you agree to these terms together with our Privacy Policy and Refund Policy.
1. Use of the website
You may use seranee.lk only for lawful purposes. You agree not to use it for fraudulent or unauthorized activity, attempt to gain unauthorized access to our systems or customer information, interfere with the operation or security of the site, submit false or misleading information, place fraudulent orders, or copy or commercially exploit our content without authorization. You are responsible for making sure the information you give when ordering is accurate and complete. If you are under 18, purchase only with the involvement of a parent or guardian.
2. Products
We specialise in women's clothing and related fashion products, and we make reasonable efforts to describe them accurately. Colours may appear slightly different depending on photography, lighting and your screen. Minor variations can occur between pieces. Reviewing the sizing information before selecting a size is the customer's responsibility, and availability may change without notice. If you need clarification about a product, ask us before ordering.
3. Product availability
Products are offered subject to availability, and adding an item to your cart does not reserve it. If an ordered item cannot be supplied after payment has been received, we will contact you about the options, and if we cannot supply the product or another solution you accept, the amount paid for that item will be returned.
4. Prices
Prices are in Sri Lankan Rupees unless stated otherwise and may change at any time without notice. Changes will not normally affect an order already submitted and paid, except where there is an obvious pricing, technical or system error. Delivery charges are shown or communicated during the ordering process. Promotions and discount codes may carry separate conditions and may be withdrawn or changed without notice.
5. Orders
Submitting an order is a request to purchase the selected products under these terms. An order is accepted once payment is confirmed and we accept it for processing. We may refuse or cancel an order where reasonably necessary, including where a product is unavailable, incorrect pricing or product information was displayed, payment was not completed, fraudulent activity is suspected, or customer information is incorrect or incomplete. Where we cancel a paid order we cannot fulfil, the amount paid will be returned.
6. Payments
Please provide accurate and valid payment information. Online payments may be processed through PayHere or another method made available on the website, and your transaction may also be subject to that provider's terms, security processes and privacy policy. Card credentials and other sensitive payment data are processed by the payment provider, and we do not intentionally store complete card credentials. An order should not be treated as paid until the payment service confirms it.
7. Delivery in Sri Lanka
We deliver throughout Sri Lanka, with an estimated period of 2 to 5 business days from order processing. Business days generally exclude weekends and public holidays. Delivery periods are estimates rather than guarantees, and actual times may vary with location, courier schedules, public holidays, weather, unexpected operational delays, incorrect delivery details or other circumstances outside our reasonable control.
8. Delivery information
Customers are responsible for giving a complete and accurate delivery address and a contact number. We are not responsible for delays or failed delivery caused by incorrect, incomplete or outdated details. Where an order has to be resent for reasons attributable to the customer, additional delivery charges may apply.
9. International orders
Our standard online delivery is for addresses within Sri Lanka. If you want delivery elsewhere, contact us before placing the order at hello@seranee.lk or on WhatsApp 074 135 9549. Availability, destination eligibility, delivery charges, estimated delivery period and payment arrangements will be confirmed with you first. International customers may also be responsible for customs duties, import taxes or other charges in the destination country.
10. Returns, exchanges and refunds
Please select carefully before ordering. We do not accept returns, exchanges or refunds on correctly supplied products because of change of mind, incorrect size selection, colour or design preference, fit or style preference, or any similar reason where the product matches the confirmed order. If an item arrives damaged, defective or different from your order, contact us as soon as possible and we will coordinate a replacement once the issue is verified. Full details are in our Refund Policy, which forms part of these terms.
11. Inspection of orders
Please inspect your order after delivery. If you believe an item is damaged, defective or incorrect, contact us with your order number, details of the issue and clear photographs. The item should not be worn, washed, altered or intentionally damaged after the issue is discovered, and tags and packaging should be kept while the matter is reviewed.
12. Intellectual property
Unless stated otherwise, the content on seranee.lk, including the Sera Nee name, branding, logos, product photographs, graphics, designs, written content and layout, is owned by or lawfully used by Festal Enterprices. You may view and use it for personal, non commercial shopping purposes. You may not reproduce, copy, modify, distribute, sell or commercially exploit it without prior written authorization, except where the law permits.
13. Website availability
We aim to keep the website available and working correctly, but we do not guarantee uninterrupted or error free access. The site may be unavailable because of maintenance, technical problems, security requirements, updates or circumstances outside our control, and we may modify, suspend or discontinue parts of it where reasonably necessary.
14. Third party services and links
We use and link to third party services including payment gateways, courier providers, communication platforms and social media. Those services operate under their own terms and policies, and we are not responsible for their content, policies or availability except to the extent responsibility cannot lawfully be excluded.
15. Privacy
Our collection and use of personal information is governed by our Privacy Policy. By using the website you acknowledge that information needed to process an order may be shared with relevant service providers, including payment processors and delivery providers.
16. Limitation of liability
We make reasonable efforts to provide accurate information, process orders correctly and supply products in line with confirmed orders. To the maximum extent permitted by law, we are not responsible for indirect or consequential loss resulting from use of the website or from circumstances outside our reasonable control. Nothing here is intended to exclude any responsibility or customer right that cannot lawfully be excluded under the laws of Sri Lanka.
17. Circumstances outside our control
We are not responsible for a delay or failure to perform where it results from circumstances reasonably outside our control, including natural disasters, severe weather, transport disruption, courier interruptions, telecommunications failures, government restrictions or civil disturbances. Where such an event affects an existing order we will keep you informed and complete the order when reasonably possible.
18. Changes to these terms
We may amend these terms to reflect changes to our business, website, products, services, payment arrangements or legal requirements. The current version is published here with the updated date at the top, and the terms applicable to an order will generally be the version available when the order is placed.
19. Governing law
These terms and purchases made through seranee.lk are governed by the laws of Sri Lanka, and any dispute is subject to Sri Lankan law and jurisdiction. If you have a concern, please contact us first so we can try to resolve it directly.
20. Contact information
Sera Nee, operated by Festal Enterprices
Kalalgoda, Pannipitiya, Sri Lanka
Email: hello@seranee.lk, alternative seranee.lk@gmail.com
Phone and WhatsApp: 074 135 9549