Legal
Refund policy
Last updated 9 August 2026
Thank you for shopping with Sera Nee. We take care to give accurate product information and we inspect every piece before dispatch. Please read this policy before you order.
Returns, exchanges and refunds
All purchases are final once the order has been confirmed. We do not accept returns, exchanges or refunds for reasons including:
Change of mind after placing or receiving an order
Selecting an incorrect size
Selecting an incorrect colour, design or product
Personal preference about fit, style or appearance
Finding the same or a similar product elsewhere at a different price
No longer needing or wanting the item
Please review the product description, images, sizing information, colour, quantity, price and delivery details before completing a purchase. Where sizing information is provided, choosing the right size is the customer's responsibility. Colours may also look slightly different on your screen because of display settings, lighting and photography.
Damaged, defective or incorrect items
This policy does not stop us helping you where we have fulfilled an order incorrectly. Contact us as soon as possible after delivery if you receive:
An item different from the one you ordered
A size or colour different from what was confirmed in your order
An item damaged at the time of delivery
An item with a manufacturing defect that was present when you received it
Please give us your order number, a description of the issue and clear photographs. Do not wear, wash, alter or intentionally damage an item after finding a problem, and keep the original tags and packaging until the matter is resolved.
Replacements
Once we have reviewed and verified the issue we will coordinate with you to correct the order and arrange an appropriate replacement. Where the problem was our error, we will arrange any return or collection needed and deliver the replacement without charging you an extra delivery fee. A replacement request cannot be used to exchange a correctly supplied item because of change of mind, size selection, colour or fit preference.
Orders we cannot fulfil
We make every reasonable effort to make sure products shown as available can be supplied. If we cannot fulfil an order after payment has been received, for example because of an unexpected stock issue, we will contact you to discuss the options. If we cannot supply the product or another solution you accept, the amount paid for the unavailable item will be returned using the applicable payment method or another method agreed with you. This applies where we cannot fulfil a paid order and does not create a general right to return correctly supplied products.
Delivery charges
Delivery charges paid on a completed and correctly fulfilled order are not refundable. Where we have supplied an incorrect, damaged or defective item and a replacement is approved, we coordinate the replacement without charging an additional delivery fee to correct our error.
Delivery in Sri Lanka and internationally
Standard online delivery is available throughout Sri Lanka, with an estimated delivery period of 2 to 5 business days. Delivery times are estimates and may vary with location, courier operations, public holidays, weather or circumstances outside our reasonable control.
For an international order, contact us before ordering so we can confirm availability, shipping arrangements, delivery charges and estimated delivery time. Email hello@seranee.lk or WhatsApp 074 135 9549. International arrangements are agreed with you before the order is processed.
Contact us
Sera Nee, operated by Festal Enterprices
Kalalgoda, Pannipitiya, Sri Lanka
Email: hello@seranee.lk, alternative seranee.lk@gmail.com
Phone and WhatsApp: 074 135 9549